These Terms form a binding agreement between you and BitsOasis GbR, Luebecker Str. 13 F, 22087 Hamburg, Germany ("we", "us", or "On Your Way"). By registering or using an account, you confirm that you are at least 18 years old and accept these Terms, the Community & Safety Guidelines, and the Prohibited Items & Delivery Rules.
1. The service and our role
On Your Way is a contact-intermediary platform. It lets users publish journey or delivery offers, discover offers, unlock contact details, and communicate. Users contract directly with each other. We are not a carrier, travel operator, employer, agent, insurer, escrow provider, customs broker, payment provider for user-to-user payments, or party to arrangements between users.
We do not verify identities, licenses, vehicles, routes, goods, legality, safety, availability, pricing, or statements made by users. Approval of an offer is a moderation decision, not a certification or endorsement.
Neither On Your Way nor its platform service providers take custody of goods or documents, supervise users, control a journey or delivery, or guarantee that a proposed journey, handover, transport, or delivery will take place or be completed successfully. Responsibility for performing any user-to-user arrangement remains solely with the participating users.
2. Accounts
- You must be at least 18 and provide accurate registration and profile information.
- You are responsible for your account, phone access, communications, and activity.
- You may not create accounts for others, impersonate anyone, evade restrictions, or use the service after suspension or termination.
3. Marketplace rules
- Offers must be truthful, current, lawful, and submitted only when you genuinely intend to provide the described journey or delivery opportunity.
- Users must independently assess counterparties, routes, documents, goods, prices, packaging, insurance, licenses, border requirements, and personal safety.
- Users must agree directly on identity checks, pickup and delivery times and locations, the correct recipient, proof of handover, item condition, payment, cancellation, and what happens if an arrangement fails.
- User-to-user agreements, deposits, payments, non-payment, chargebacks, cancellations, refunds, taxes, duties, fines, losses, delays, injuries, property damage, and disputes are solely between the participating users.
- Do not pressure users, request verification codes, misrepresent urgency, or demand unsafe or unlawful action.
For journey offers, the publishing user is counted as one member of the journey for cost-sharing calculations. Passenger seats shown in the app are seats available for other users to book. A journey offer may remain publicly available after one user books or claims it, and the booked-passenger counter may increase until all available seats are filled. When all available journey seats are filled, we may mark the journey offer as deleted or no longer publicly available.
Users may keep at most two active journey offers at the same time. Pending, approved, and hidden journey offers count as active. A user may publish another journey after one active journey is deleted, filled, or removed by automatic retention cleanup.
For delivery offers, when an approved offer is bought, claimed, or otherwise unlocked by a user, we may mark it as no longer publicly available so other users cannot buy or claim it again, depending on the available claim count for that offer. The offer owner and buyers may retain limited access needed for contact, chat, records, enforcement, safety, or legal purposes until the offer record is deleted or retained according to the applicable retention rules.
Expired offers, including journey or delivery offers that were never bought or claimed, are permanently deleted from the database three days after the relevant departure time or delivery availability date. This automatic cleanup is part of our retention rules and does not create any right to a refund.
4. App fees and store purchases
We may charge digital-access fees for posting offers or unlocking contact information. The amount and feature are shown before purchase. App fees pay only for the described digital feature; they do not pay for a journey, transport, delivery, insurance, custody, compensation, or any user-to-user transaction and do not guarantee a response or successful arrangement.
All app fees are final and non-refundable once the purchased digital feature has been successfully supplied. This applies even if an offer is not bought or claimed, there is no match or response, contact information is outdated or unused, an offer is later cancelled by a user, expires, is rejected or removed because it violates policy, is deleted by automatic retention cleanup, an account is restricted for a policy violation, a user does not attend or cooperate, or a journey, handover, delivery, or other arrangement is unsuccessful. This does not limit mandatory consumer rights, Apple App Store or Google Play refund rules, or refunds for duplicate charges or technical failure to provide the purchased feature. Store billing, cancellation, and refund processes may apply.
5. Content and moderation
You retain ownership of content you submit. You grant us a worldwide, non-exclusive, royalty-free license to host, reproduce, display, adapt, and process that content as needed to operate, secure, moderate, and improve the service.
We may review, reject, hide, remove, preserve, or disclose content; restrict features; suspend or terminate accounts; and cooperate with authorities where reasonably necessary to enforce policies, protect users, investigate misuse, or comply with law. You may report content or request review through the in-app support route or bitsoasis@web.de.
6. Prohibited use
You must comply with the Community & Safety Guidelines and Prohibited Items & Delivery Rules. Illegal activity, fraud, harassment, hate, threats, sexual exploitation, dangerous conduct, misleading content, intellectual-property infringement, system abuse, and attempts to bypass fees or moderation are prohibited.
7. Safety and assumption of risk
Meeting strangers, sharing journeys, and carrying goods involve real-world risks, including fraud, theft, accidents, personal injury, property damage, border delays, and law-enforcement or customs action. Take reasonable precautions, verify arrangements independently, tell a trusted person, meet safely, inspect goods where lawful, maintain appropriate insurance, and stop if anything appears suspicious. You voluntarily assume risks arising from your interactions and arrangements with other users, except where liability cannot legally be excluded.
8. Availability and changes
The service is provided on an "as available" basis. We may change, suspend, or discontinue features and may update these Terms. Material changes will be communicated as required by law. Continued use after an effective update constitutes acceptance where permitted.
Maps, locations, routes, translations, notifications, messages, contact information, payment processing, and other app or third-party features may be delayed, unavailable, incomplete, or inaccurate. Users must independently confirm information that is important to safety, legality, payment, timing, or performance of an arrangement.
9. Liability
We are not responsible for user conduct, identity, availability, statements, offers, communications, goods, documents, vehicles, journeys, deliveries, cancellations, border decisions, or user-to-user payments. In particular, neither On Your Way nor its platform service providers are responsible when a user cancels, fails to attend, refuses an item, provides incorrect information, hands an item to the wrong person, fails to pay, or otherwise breaches an arrangement.
Neither On Your Way nor its platform service providers are responsible when a journey or delivery is unsuccessful, cancelled, rerouted, delayed, or not completed, or when cargo or documents are not handed over or transferred, or are delayed, rejected, misdelivered, damaged, lost, stolen, confiscated, seized, destroyed, or affected by inadequate packaging, inherent defects, weather, accidents, strikes, border closures, governmental action, or other events outside our reasonable control.
We do not provide insurance, reimbursement, compensation, replacement, recovery, tracking, proof of delivery, dispute resolution, or collection services for user-to-user arrangements. Users are responsible for obtaining any insurance and preserving any evidence they consider necessary.
To the maximum extent permitted by law, we exclude liability for indirect, incidental, consequential, or loss-of-profit damages arising from use of the service or arrangements between users.
Nothing in these Terms excludes liability that cannot be excluded under applicable law, including liability for intent, gross negligence, injury to life/body/health, or mandatory consumer rights. For ordinary negligence, liability is limited to foreseeable damage arising from breach of an essential contractual obligation.
10. Termination and deletion
You may stop using the service and request account deletion. We may suspend or terminate access for policy violations, safety concerns, legal obligations, or material risk. Deletion and retention are described in the Privacy Policy and account-deletion page.
11. Governing law and disputes
German law applies, excluding conflict-of-law rules, without depriving consumers of mandatory protections of their country of residence. Statutory venues and consumer rights remain unaffected. Contact bitsoasis@web.de before litigation so we can attempt to resolve the issue.
12. Contact
BitsOasis GbR
Luebecker Str. 13 F
22087 Hamburg
Germany
Email: bitsoasis@web.de