These Guidelines apply to offers, profiles, images, chats, support requests, and real-world conduct connected to On Your Way. They form part of the Terms of Service.
1. Be truthful and respectful
- Post only genuine, accurate offers and promptly correct or remove outdated information.
- Communicate respectfully. Harassment, bullying, hate, discrimination, threats, stalking, sexual misconduct, and exploitation are prohibited.
- Do not impersonate others, misrepresent identity or authority, fabricate reviews/evidence, or manipulate users.
2. Keep people safe
- Do not encourage dangerous driving, unsafe passenger arrangements, unlawful border crossings, violence, self-harm, or other dangerous conduct.
- Never request or share passwords, SMS verification codes, or sensitive financial credentials.
- Be cautious with advance payments to unverified people. Stop and report pressure, suspicious urgency, unusual payment demands, or inconsistent stories.
- Do not publish another person's private information without authorization.
3. Allowed content
Content must be relevant to a genuine journey, delivery offer, resulting communication, support request, or safety report. It must comply with law, the Terms, intellectual-property rights, and the Prohibited Items & Delivery Rules.
4. Prohibited content and conduct
- Illegal goods or services; fraud; scams; theft; trafficking; evasion of customs, sanctions, taxes, or law enforcement.
- Pornography, sexual exploitation, child sexual abuse material, or solicitation of sexual services.
- Graphic violence, credible threats, extremist or terrorist support, or instructions intended to cause harm.
- Spam, malware, automated scraping, system interference, fee circumvention, or repeated unwanted contact.
- Content infringing copyright, trademarks, privacy, or other rights.
5. Reporting, blocking, and emergencies
Use the clearly labeled in-app report options for offers, chats, or users. Block a user from the chat menu to stop messages. Contact support for technical issues, safety concerns, prohibited items, or moderation appeals. For immediate danger or suspected crime, contact local emergency services or authorities first; the app is not an emergency service.
6. Enforcement and appeals
We may reject or remove content, restrict features, preserve evidence, warn users, suspend or ban accounts, and notify authorities where appropriate. Decisions consider context, severity, recurrence, evidence, and safety risk. To request review of a moderation decision, contact support in the app or email bitsoasis@web.de with relevant details.
7. Contact
Safety and moderation contact: bitsoasis@web.de
BitsOasis GbR, Luebecker Str. 13 F, 22087 Hamburg, Germany